I was approached by an employee with an hand-held device while waiting on line at the desk for a player's card and she gave it to me right there. We went during the soft opening last week. All in all, i loved this casino and will be back again for sure!!

While rude patrons aren't the fault of the casino, it would be nice to monitor this situation in some way and address it with the patrons. I understand people will smoke walking to their cars, but to stand at the entrance/exit doors where people have to walk through the smoke is just rude. The reason I looked forward to going to this casino is because the property (ENTIRE property) is smoke-free and I expected this to run true when I exited the doors into the parking garage. The one minor negative comment I have (and it's minor) was that after leaving the casino and returning to the parking garage, people were waiting for their rides to pick them up and a lot of them were smoking. In my experiences with working with the public, people always want, want, want (usually more than they have earned or deserve) and I see this to be the case with some of the not so nice reviews and people are sour about that. Is it too much for people to be patient while the 'bugs' are worked out? If one is not the patient type, I would advise you to wait until the casino gets a few months under their belt and then try it again. It's a lot different to have a 'dry' run than to actually have it opened full blown to the public. Let's not fail to mention that this is a NEW casino, give them a chance to settle in and get used to things. If you want those privileges then go to those casinos. I don't understand how people can complain about the staff & customer service because they didn't get the same privileges that other casino's offer.

I was pleasantly surprised by the staffs superb customer service. My interaction with ALL staff members was informative, friendly and courtesy. I can imagine that this may dwindle once people become familiar with the casino, understandably so. I can only assume this was the case because the casino has only been opened fairly recently. There were staff stationed throughout the casino in order to direct patrons properly to the areas they were looking for. The concert venue (which I was mainly there for, to see a concert) was just beautiful and a really nice/intimate place to see a concert.

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